All of our bookings start with getting in touch with our team. You can fill out the inquiry form at the top right-hand corner of every trek description page, contact us via email or even call us on Skype. The information we will need to know in order to get started includes:
Once we iron out all the details, the next step involves paperwork. We will send you a customized Booking Form for your review to make sure we’ve got everything right. Here you can also add any extras like equipment rental. We will also send you a Passenger Details form and a Medical Declaration & Insurance Waiver form. These forms help us to make sure we get everything right and that you are well taken care of during your entire trip.
Please note that bookings close 7 days prior to departure. This means that we cannot book a trek with less than 7 days’ notice.
We prefer payment by credit card via our secure online payment system, but other payment methods can be arranged on request. Alternative payment methods may incur a surcharge. Note that any fees charged for sending money via wire transfer or Western Union are your responsibility and are in addition to the trek or tour fee.
We offer youth and student discounts on many of the services we operate. This includes our treks and most of our day tours. We are not able to apply our discount policy to services that we ourselves do not provide, such as hotels, some trains or buses, and out-of-city tours, when these operators do not offer similar discounts.
In a word: yes. A comprehensive travel insurance policy – one that covers high-altitude trekking, and everything from medical emergencies to unexpected trip changes – is your best friend. You never know what might happen and it really is better to be safe than sorry. We try to be understanding when issues arise, but Trip Changes and Trip Cancellation do incur penalties. Read more about why insurance is a must in our blog.
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1-2 weeks after we receive your booking – including your 40% non-refundable deposit and Passenger Details form – we will send you a Confirmation Form. Please take the time to carefully read this form as it includes important information about your trek.
30 days before your trek: Balance of payment (60%) is due, unless paying in cash.
2 weeks before your trek: we will send you a reminder email with details like the date and time of your Pre-Trek Briefing.
2 days before your trek: Pre-trek briefing held and last chance to pay your balance of payment.
After your trek:
Your trek includes a pre-trek briefing either at our office in Cusco or at your hotel. The briefing gives you a chance to meet your guide and learn more about the route you will be hiking in Peru. It’s a nice welcome to Cusco and to our team, and is a great opportunity to ask any last-minute questions you may have about Peru trekking before heading out. This is also when you will be expected to pay the balance of your trek price, if you haven’t already done so.
Briefings are held in the evening, preferably 2 days before you depart. These meetings last about 30 min to an hour, depending on your group. We’ll advise you of your briefing time in the booking confirmation email. If you have a conflict with the scheduled briefing time, please let us know and we will make alternative arrangements.
Please remember to bring your passport to your briefing. Peruvian regulations require that we keep a copy of your passport on file.
At your briefing, we will provide you with a duffel bag in which to carry the things you will take with you on the hike, including your sleeping bag. These will be carried by mules during the trek.
The rest of your belongings – everything that you are not taking with you on the trek – can be stored at your hotel or hostel in Cusco.
If you are not able to do store things at your hotel, or do not wish to do so, we can also store them for you in our office.
Trip changes and trip cancellation will incur fees above and beyond the cost of your trek or tour. Please refer to our Booking Conditionspage for complete details about making changes or cancelling your trip.
We stay up to speed on all the latest Peru pandemic travel guidelines and our team has undergone special training to make sure that we provide the safest travel experience for you during the pandemic.
Check out our COVID-19 health & safety protocols for more information. This page outlines our approach to travel in the time of coronavirus, and how we plan to keep you safe and put your mind at ease.
We have also developed a more flexible booking policy. During these uncertain times, book with confidence knowing that we’re making it easier than ever to change or cancel your booking, if circumstances make it necessary.
This is an evolving policy. We will make updates to our coronavirus policy as new information emerges and circumstances change. The safety and well-being of our travellers is always our top priority and this will never be compromised.