How to book

All of our bookings start with getting in touch with our team. You can fill out the inquiry form at the top right-hand corner of every trek description page, contact us via email or even call us on Skype. The information we will need to know in order to get started includes:

• Which trek or trek route do you want to hike?
• When are you thinking of going?
• How many people will be joining you on this adventure?
• Are you interested in a private trek, or are you hoping to join a group? If you’re looking to join a group, you should check out Trekkers Wanted.

Once we iron out all the details, the next step involves paperwork. We will send you a customized Booking Form for your review to make sure we’ve got everything right. Here you can also add any extras like equipment rental. We will also send you a Passenger Details form and a Medical Declaration & Insurance Waiver form. These forms help us to make sure we get everything right and that you are well taken care of during your entire trip.

Please note that bookings close 7 days prior to departure. This means that we cannot book a trek with less than 7 days’ notice.

One to two weeks after we receive your booking – including your 40% non-refundable deposit and Passenger Details form – we will send you a Confirmation Form. Please take the time to carefully read this form as it includes important information about your trek.

30 days before your trek:Balance of payment (60%) is due, unless paying in cash.

Two weeks before your trek: we will send you a reminder email with details like the date and time of your Pre-Trek Briefing.

Two days before your trek: Pre-trek briefing held and last chance to pay your balance of payment.

After your trek: On the last day of your trek, your guide will give you a feedback form to fill out. Please take the time to fill in the form. Your honest feedback is really important to us. We read every form and use this information to constantly improve our services.

Within a week after your trek, we will send you a follow-up email to once again thank you for trekking with us, to ask for feedback and address any issues you might have identified in your feedback forms.

Trip changes and trip cancellation will incur fees above and beyond the cost of your trek or tour. Please refer to our Booking Conditions page for complete details about making changes or cancelling your trip.

We offer youth and student discounts on many of the services we operate. This includes our treks and most of our excursions. We are not able to apply our discount policy to services that we ourselves do not provide, such as hotels, some trains or buses, and out-of-city tours, when these operators do not offer similar discounts.

• Students: USD $30 off, in certain circumstances. Please enquire for details about eligibility.
• Youth 12-17: 5% off. A valid passport must be presented upon booking.
• Children 5-11 years: 15% off. A valid passport must be presented upon booking.
• Children 0-4 years: Free. A valid passport must be presented upon booking. Children under 4 will not count towards the total number of guests in a group. This discount does not apply to train fares. Children under 2 will not be considered to occupy a seat on any train or bus, and instead must ride on a parent’s lap.

In a word: yes. A comprehensive travel insurance policy – one that covers high-altitude trekking, and everything from medical emergencies to unexpected trip changes – is your best friend. You never know what might happen and it really is better to be safe than sorry. We try to be understanding when issues arise, but Trip Changes and Trip Cancellation do incur penalties. Read more about why insurance is a must in our blog.

Get a free quote from World Nomads! By far one of the best and most economical insurance providers out there for adventure travel.