You’ve read our Definitive Guide to Alternative Trekking in Peru, read through the descriptions of some of our off-the-beaten-path treks and settled on a great Andean hike to complete your trip to Peru. Now what?
We prefer payment by Visa credit card online, but other payment methods can be arranged on request. Alternative payment methods may incur a surcharge. Note that any fees charged for sending money via wire transfer or Western Union are your responsibility and are in addition to the trek or tour fee.
All of our bookings start with getting in touch with our team. You can fill out the inquiry form at the top right-hand corner of every trek description page, contact us via email or even call us on Skype. The information we will need to know in order to get started includes:
Once we iron out all the details, the next step involves paperwork. We will send you a customized Booking Form for your review to make sure we’ve got everything right. Here you can also add any extras like equipment rental. We will also send you a Passenger Details form and a Medical Declaration & Insurance Waiver form. These forms help us to make sure we get everything right and that you are well taken care of during your entire trip.
Please note that bookings close 7 days prior to departure. This means that we cannot book a trek with less than 7 days’ notice.
One to two weeks after we receive your booking – including your 40% non-refundable deposit and Passenger Details form – we will send you a Confirmation Form. Please take the time to carefully read this form as it includes important information about your trek.
30 days before your trek:Balance of payment (60%) is due, unless paying in cash.
Two weeks before your trek: we will send you a reminder email with details like the date and time of your Pre-Trek Briefing.
Two days before your trek: Pre-trek briefing held and last chance to pay your balance of payment.
After your trek: On the last day of your trek, your guide will give you a feedback form to fill out. Please take the time to fill in the form. Your honest feedback is really important to us. We read every form and use this information to constantly improve our services.
Within a week after your trek, we will send you a follow-up email to once again thank you for trekking with us, to ask for feedback and address any issues you might have identified in your feedback forms.
Trip changes and trip cancellation will incur fees above and beyond the cost of your trek or tour. Please refer to our Booking Conditions page for complete details about making changes or cancelling your trip.
We offer youth and student discounts on many of the services we operate. This includes our treks and most of our excursions. We are not able to apply our discount policy to services that we ourselves do not provide, such as hotels, some trains or buses, and out-of-city tours, when these operators do not offer similar discounts.
In a word: yes. A comprehensive travel insurance policy – one that covers high-altitude trekking, and everything from medical emergencies to unexpected trip changes – is your best friend. You never know what might happen and it really is better to be safe than sorry. We try to be understanding when issues arise, but Trip Changes and Trip Cancellation do incur penalties. Read more about why insurance is a must in our blog.
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